Why Is My Bt Hub Flashing Purple?

Why Is My Bt Hub Flashing Purple

How do I fix the purple flashing light on my BT Hub?

BT Hub Flashing Purple Light (Causes & Easy Fixes) Is your BT Hub flashing purple? A flashing purple light on your BT Hub means that your device is trying to connect to the internet.

  • Before troubleshooting your BT Hub, you need to know the different causes of a flashing purple light.
  • Some of the main reasons for your BT Hub to show a flashing purple light are a faulty line, disconnected cable, or service outages by BT.
  • To solve this problem, you can reboot your device, ensure that all the cables are connected correctly, or implement a factory reset of your device.

In some cases, you need to give your device time as it is in the activation process, Likewise, if there is a network outage, you’ll need to wait for BT to solve the issue. Continue reading to learn more about the causes and fixes for a flashing purple light on a BT Hub.

What does purple flashing on BT Hub mean?

What Does the Flashing Purple Light on Your BT Hub Mean? – In a nutshell, the flashing purple light indicates that your BT Hub is operational but that you don’t have access to the internet. This applies to whatever BT hub you’re using whether that is the BT Smart Hub, BT Smart Hub 2, or Ultrafast Smart Hub.

How do I fix my BT Hub flashing pink?

Broadband light – If your connection is new, it’ll go through a stabilisation period and we’ll be remotely testing your line for ten days after your activation. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Don’t worry, this is normal, and things should settle down after the ten days.

Light status What it means What to do
Broadband light is orange The Hub can’t connect to broadband. Check your ADSL filters are plugged in correctly to your phone sockets. Press and release your Hub’s restart button. If it stays orange use the Contact us link at the bottom of the page. You can also check for any problems in the local area by using
Broadband light is flashing orange Your Hub can’t connect to broadband. Check your ADSL filters are plugged in correctly to your phone sockets. Press and release your Hub’s Restart button. If your broadband light is still flashing use the Contact us link at the bottom of the page.
Broadband light is flashing orange then pink/purple Your Hub is establishing the fastest, most reliable connection for your broadband line. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue – this can take up to 24 hours. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub.
Broadband light is red Your broadband is active, but your Hub can’t connect. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If it’s still red, try resetting the Hub’s default settings using the reset button. If it’s red after this use the Contact us link at the bottom of the page.
Broadband light is blue Broadband connection is working.
Broadband light is blue, but I can’t connect to the internet There may be a problem with your computer and/or its connection to the Hub.
  • Restart your Hub using the Restart button
  • Restart your computer
  • Run BT Business Broadband Desktop Help
  • If you’re using an Ethernet cable, check it’s inserted correctly
  • For wireless, check your computer’s wireless is switched on
Broadband light is off There is no signal.
  • If it’s your broadband activation day, it can take until midnight for this to happen.
  • If this isn’t the case the first thing to try is restarting your hub.
  • If this doesn’t help for quick fixes to common issues head over to our

Why does BT Hub flash pink?

Wrapping Up the Pink Flashing LED Issue with BT Routers – In summary, a flashing pink light on your BT router often indicates a connectivity issue that’s disrupting your internet access. The problem could stem from hardware faults, WiFi network congestion, broadband connection failures, or buggy firmware.

Try working through basic troubleshooting steps like checking your cables, rebooting your router, upgrading firmware, and adjusting WiFi settings. If you’ve tried these DIY fixes and the flashing pink light persists, contact BT customer support for further assistance – they can run diagnostics to pinpoint the problem.

If troubleshooting and BT support can’t resolve the issue, you may need a replacement router. BT can send you a new modem but you’ll likely have to continue paying monthly rental fees. Purchasing your own compatible router allows you to upgrade your hardware as desired.

  • How to Troubleshoot Slow BT Broadband Speeds
  • Changing the WiFi Password on Your BT Router
  • How to Set Up BT Parental Controls

Let us know in the comments if you have any other tips for fixing routers that flash pink! Our aim is to provide the clarity and confidence you need to get your internet up and running again. Was this article helpful? Yes No

What do the Colours mean on BT Hub?

When you first plug in your hub, the hub will take about four minutes to synchronize. The lights will appear in this order:

Light status What it means What to do
No light The power is off, or you’ve turned the lights off. If you haven’t turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If there’s still no light, contact us.
Green light The Hub is starting up. Wait a couple of minutes for it to start.
Flashing orange light The Hub is connecting to broadband. Give it a minute or two to connect. The light will turn steady blue when your Hub is ready.
Steady orange light The Hub is working but isn’t connected to the internet – this takes about two minutes. Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected.
Blue light The Hub is working fine. You have a broadband connection – if you can’t get online there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again.

What do the flashing lights mean on BT Hub?

What do the lights on my BT Hub mean? The lights on the BT Hub tell you what’s going on with different functions and whether there are any problems. Click the dropdown for your model of Hub to learn about the different. The lights on the BT Hub tell you what’s going on with different functions and whether there are any problems.

  1. Click on your model of Hub to find out what the lights mean.
  2. Fibre customers may have an Openreach modem (ONT) as well, When you first plug in your hub, the lights will appear in this order.
  3. Please wait for the hub to sync – this usually takes about four minutes.
  4. This table shows how long each stage of the start-up process should last.

If you see these colours when you’re not starting up your hub, follow the instructions to try to resolve the problem.

Light status What it means What to do
No light The power is off or you’ve turned the lights off If you haven’t turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If there’s still no light, call us on 0800 111 4567. We’re usually less busy between 12 and 6.30pm
Green light The Hub is starting up – this takes about one and a half minutes Wait a couple of minutes for it to start
Flashing orange light The Hub is connecting to broadband – this takes about 30 seconds Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
Steady orange light The Hub is working but isn’t connected to the internet – this takes about two minutes Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected
Blue light The Hub is working fine If you can’t get online there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. if you’ve still got a problem then get some help from the manufacturer or supplier

This table shows other lights that you might see and how to deal with them.

Light status What it means What to do
Flashing purple light The Hub is working but isn’t connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter if needed. Has your broadband been activated? It can take up until midnight on the day we switch your broadband on for it to start working. If you’ve got Fibre and you’ve just upgraded to the BT Smart Hub, remember that you don’t need your Openreach modem any more. If you try to use them together, your broadband won’t work. Just plug your Smart Hub into your master phone socket. Check for any service problems in your area. The easiest way to do this is to by using the or by checking our If you’ve still got problems, try or
Red light There’s a problem somewhere Using the Power button, turn your Hub off and then on again. If the light doesn’t turn blue, use a paper clip to press your Hub’s Factory Reset button. If this doesn’t fix it call 0800 111 4567. We’re usually less busy between 12 and 6.30pm. Make sure you’re next to your Hub with a computer or device when you call us
WPS button and light If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two minutes). If it’s flashing red, you didn’t connect. Give it a couple of minutes and try again. No light means that it’s connected successfully
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Central power light status What it means What to do Power light is green or flashing green Your Hub is starting up Wait a couple of minutes for your Hub to start. The light will stay blue for more than 20 seconds when it’s ready Power light is blue Your Hub is working fine If you can’t get online, try restarting the Hub and check your computer or device settings Power light is off The Hub isn’t receiving power Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on Power light is orange This shows that there’s a problem somewhere Check the other lights in the silver bar at the bottom of the Hub and see the icons table below Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange. Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds

The Broadband and Wireless icon lights only come on if there’s a problem, or as a warning – for example, if wireless is switched off.

Icon light status What it means What to do
Broadband light is orange You’re connected to broadband but your account might not be switched on yet Wait until after midnight on the day we switch on your broadband
Broadband light is red You’ve tried to log in with the wrong username and password Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds
Broadband light is flashing red There’s a problem with your broadband line Check all the cables are plugged in correctly and that it’s after midnight on the day we switch on your broadband
Wireless light is orange You’ve switched off wireless security for one or both wireless channels Turn on your security in the wireless tab in your Hub Manager
Wireless light is flashing orange Your Hub is in WPS automatic connection mode Click the button to connect (on your computer or adapter) without entering a pass key. The Hub will return to normal mode after a few minutes

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Lights What it means What to do Steady blue Broadband connection working If you can’t get online there might be a problem with your computer, tablet or mobile. Turn it off and on then try again. If you’ve still got a problem speak to the manufacturer or supplier Steady blue – dimmed Your Hub is in auto power save mode The light will go back to a brighter, steady blue once you’re connected Flashing blue Device connecting via WPS Press the WPS button on your computer or device (you’ve got two minutes) Flashing orange Hub starting up or connecting via WPS Your Hub is trying to connect to the internet or connecting via WPS Steady orange BT power save mode is activated or there’s a problem with your Hub Press the Restart button. If you’re not set to power mode, there’s a problem with your internet. Use our Steady red You’re not connected to broadband Use the Power button to turn your Hub off and on again. If the light doesn’t turn blue, use a paper-clip to press your Hub’s Factory Reset button. If this doesn’t fix it, call 0800 111 4567. We’re usually less busy between 12 and 6.30pm. Make sure you’re next to the Hub with a computer or device when you call us Off The power is off Make sure the Power button is switched on – you’ll find this on the back of your Hub. Is the power cable plugged in and switched on at the mains?

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Your device is starting up. Your device is not paired to your hub. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Your device is paired with your hub. Your device is pairing with the hub. Your device is too far from the hub. There’s a problem. Restart your device, and if the light is still red, contact us. Your device cannot connect. Try moving Hybrid Connect. If you still can’t connect to the mobile network, contact us. Your device has a strong mobile signal (two or three bars are good). Your device is connecting to the mobile network. Your mobile signal is not strong. Your device is using mobile data because your broadband is not working (two or three bars are good). Your mobile signal is not strong. There’s a problem with your device. We’d like to help so please get in touch. Your device can’t connect to the mobile network.

If you need extra support watch the video below. If you still can’t get online, use our

Why is my BT Hub not connecting to Internet?

Fix problems with Complete Wi-Fi When you first plug in your Hub, please wait for it to sync – this usually takes about four minutes.

Light status What it means What to do
Blue Your Hub is connected to your broadband ok If you can’t get online, it might be your device. Try switching your device off and on.
No light The power is off or the lights have been turned off using the Hub Manager Check that the Hub is plugged in, switched on and that its lights haven’t been turned off in the Hub Manager. If this doesn’t fix your issue, contact us.
Green Your Hub is starting up Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your Hub’s factory reset button. If this doesn’t fix your issue, please contact us.
Flashing orange Your Hub is connecting to broadband Give it at least three minutes to connect. The light will turn blue when your Hub is ready.
Flashing purple Your Hub is working but the broadband cable isn’t connected Check if the broadband cable (grey ends) is plugged in correctly. And if you’re using a filter, check that’s plugged in correctly too.
Orange Your Hub is working but isn’t connected to the internet Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected.
Red There’s a problem somewhere Using the Power button, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your Hub’s factory reset button. If this doesn’t fix your issue, please contact us.
Purple Your Hub is connected to the EE mobile network via Hybrid Connect This may be because your broadband connection isn’t set up yet, or because there’s an issue with your broadband.
WPS button flashing If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

When you first plug in your Wi-Fi disc please wait for the disc to start-up. This usually takes about 2 minutes. If you see these colours when you’re not starting up your Wi-Fi disc, follow the instructions to try to resolve the problem. Why Is My Bt Hub Flashing Purple You can change the brightness of the lights on the Smart Hub 2 and Wi-Fi discs independently on the My BT app. Go to Your wi-fi network and then Settings, You can set the lights to off, dim or bright. If you set the lights to off, we’ll still alert you if there’s a fault on any device.

  1. You can from the App Store or Google Play Store.
  2. Try relocating your Wi-Fi disc in another place in your home to extend wi-fi further.
  3. You can use the My BT app to test alternative locations and signal strength around your home.
  4. If this doesn’t work, as a Complete Wi-Fi customer, you’re eligible to get up to two extra discs free of charge (based on need).

Just pop over to the and, if you’re eligible, we’ll send out an extra disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc,

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Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds Unplug the disc from the mains and plug it in at the preferred location

If you’re still having problems, use our : Fix problems with Complete Wi-Fi

Why is my router pink?

Frequently Asked Questions – What does pink light mean on Orbi? If you are seeing a solid pink light on your Orbi, it means that your router or satellite unit is unable to connect to the internet due to some connection error. Why is my Orbi router light pink? There can be various reasons behind having a solid pink light on your Orbi router.

These can include if your router’s firmware is corrupted or if there is another error in the router’s software. It can also happen if there is a poor connection between your Orbi devices or if one of your devices is faulty. How do I fix the pink light on Orbi? Fixing the pink light on your Orbi will require you to pinpoint the reason causing this issue.

For starters, try restarting your Orbi and see if it works. You can also try bringing the router and satellite close and resyncing them. Lastly, reset the Orbi and bring it to factory settings. Should Orbi light stay on? During the initial boot-up, you should see a blinking white light on your Orbi router, which shall turn off automatically after finishing the boot-up.

What does purple mean on BT?

Purple. Your Hub is connected to the EE mobile network via Hybrid Connect. This may be because your broadband connection isn’t set up yet, or because there’s an issue with your broadband.

Why is my BT flashing orange?

BT Home Hub 3: Solid or Flashing Orange Light – This is a pretty old device, but it’s still in relatively wide use. Its display is really simple, consisting of just three LEDs and a single status light. A flashing orange light likely means that your BT Home Hub 3 is trying to connect to broadband internet.

  1. Give it some time to see what happens.
  2. It may be running through a WPS to protect the security of your home network, and it will need a bit of time.
  3. Ordinarily, the flashing light isn’t a sign of trouble.
  4. A solid orange light, on the other hand, indicates two possibilities.
  5. It could have decided to switch to its power-saving mode, or there’s some problem with your internet connection which will take a bit more troubleshooting.

Either way, a simple restart might be all that you need.

What Colour should BT WiFi disc be?

Blue Your disc is all connected Good Wi-Fi or Ethernet connection. All is working well. Red There’s a problem somewhere Using the Power button, turn your hub and disc off and on again. If the light still doesn’t turn blue, use a paper clip to press your disc’s factory reset button.

Why are the lights flashing on my router?

Different Lights on Your Router – Routers use different symbols and lights to show several things. You need to know which light is blinking so that you can determine where the problem lies.

  1. Generally, a blinking light shows that there is an active connection, or the router is trying to communicate with a device.
  2. However, the specific meaning of the blinking light can change from one manufacturer to another.
  3. Additionally, blinking lights can mean device failure, connection issues, or issues like firmware updates depending on the type of router you are using.
  4. For example, the following are the meanings of the different lights in some routers but may change depending on your router.
  • White light means normal operation.
  • Blinking white means the router is booting up.
  • Solid blue shows that the pairing was successful.
  • Flashing blue shows that the router is in pairing mode.
  • Solid green means that the WiFi is turned off.
  • Yellow means that there is no internet connection.
  • Solid red means that there is a system or hardware failure.
  • Fast blinking red means the router is overheating.
  • Slow blinking red means that the pairing is unsuccessful.
  • Before troubleshooting your router, you need to figure out the meaning of the blinking lights on your router.
  • The best way to do this is to check the support site of your router’s manufacturer or the router’s manual.
  • If you are not able to troubleshoot the blinking lights on your own, you should contact your internet service provider.

How do I fix my BT Hub problem?

Restart your Hub Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes. Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle.

Why is BT Hub flashing green?

The Broadband light on my BT Business Hub is flashing green. What should I do? If your Hub’s Broadband light is slowly flashing green, it’s trying to connect your broadband service. If the flashing continues:

  • Check the status of your broadband service at,
  • Check that the red broadband cable is correctly fitted into your Hub and the LAN1 socket on the Openreach modem.
  • Restart your Hub by unplugging the power cable and plugging it in again.

If it doesn’t go steady green, you’ll need to get in touch. You’ll find contact details by clicking on the ‘Contact us’ link on the page. If your Hub’s Broadband light is quickly flashing green, it hasn’t been able to connect to the ADSL signal for more than 3 minutes. Try:

  1. Restarting your Hub by unplugging the power cable and plugging it in again.
  2. Wait a few minutes while your Hub starts up.
  3. If it doesn’t go steady green, check your Openreach modem to make sure it’s working.

If it still isn’t steady green, you’ll need to get in touch. You’ll find contact details by clicking on the ‘Contact us’ link on the page. : The Broadband light on my BT Business Hub is flashing green. What should I do?

Why does my BT Hub keep flashing different Colours?

What do the lights on my BT Hub mean? The lights on the BT Hub tell you what’s going on with different functions and whether there are any problems. Click the dropdown for your model of Hub to learn about the different. The lights on the BT Hub tell you what’s going on with different functions and whether there are any problems.

Click on your model of Hub to find out what the lights mean. Fibre customers may have an Openreach modem (ONT) as well, When you first plug in your hub, the lights will appear in this order. Please wait for the hub to sync – this usually takes about four minutes. This table shows how long each stage of the start-up process should last.

If you see these colours when you’re not starting up your hub, follow the instructions to try to resolve the problem.

Light status What it means What to do
No light The power is off or you’ve turned the lights off If you haven’t turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If there’s still no light, call us on 0800 111 4567. We’re usually less busy between 12 and 6.30pm
Green light The Hub is starting up – this takes about one and a half minutes Wait a couple of minutes for it to start
Flashing orange light The Hub is connecting to broadband – this takes about 30 seconds Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
Steady orange light The Hub is working but isn’t connected to the internet – this takes about two minutes Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected
Blue light The Hub is working fine If you can’t get online there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. if you’ve still got a problem then get some help from the manufacturer or supplier

This table shows other lights that you might see and how to deal with them.

Light status What it means What to do
Flashing purple light The Hub is working but isn’t connected to the internet Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter if needed. Has your broadband been activated? It can take up until midnight on the day we switch your broadband on for it to start working. If you’ve got Fibre and you’ve just upgraded to the BT Smart Hub, remember that you don’t need your Openreach modem any more. If you try to use them together, your broadband won’t work. Just plug your Smart Hub into your master phone socket. Check for any service problems in your area. The easiest way to do this is to by using the or by checking our If you’ve still got problems, try or
Red light There’s a problem somewhere Using the Power button, turn your Hub off and then on again. If the light doesn’t turn blue, use a paper clip to press your Hub’s Factory Reset button. If this doesn’t fix it call 0800 111 4567. We’re usually less busy between 12 and 6.30pm. Make sure you’re next to your Hub with a computer or device when you call us
WPS button and light If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two minutes). If it’s flashing red, you didn’t connect. Give it a couple of minutes and try again. No light means that it’s connected successfully
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Central power light status What it means What to do Power light is green or flashing green Your Hub is starting up Wait a couple of minutes for your Hub to start. The light will stay blue for more than 20 seconds when it’s ready Power light is blue Your Hub is working fine If you can’t get online, try restarting the Hub and check your computer or device settings Power light is off The Hub isn’t receiving power Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on Power light is orange This shows that there’s a problem somewhere Check the other lights in the silver bar at the bottom of the Hub and see the icons table below Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange. Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds

The Broadband and Wireless icon lights only come on if there’s a problem, or as a warning – for example, if wireless is switched off.

Icon light status What it means What to do
Broadband light is orange You’re connected to broadband but your account might not be switched on yet Wait until after midnight on the day we switch on your broadband
Broadband light is red You’ve tried to log in with the wrong username and password Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds
Broadband light is flashing red There’s a problem with your broadband line Check all the cables are plugged in correctly and that it’s after midnight on the day we switch on your broadband
Wireless light is orange You’ve switched off wireless security for one or both wireless channels Turn on your security in the wireless tab in your Hub Manager
Wireless light is flashing orange Your Hub is in WPS automatic connection mode Click the button to connect (on your computer or adapter) without entering a pass key. The Hub will return to normal mode after a few minutes

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Lights What it means What to do Steady blue Broadband connection working If you can’t get online there might be a problem with your computer, tablet or mobile. Turn it off and on then try again. If you’ve still got a problem speak to the manufacturer or supplier Steady blue – dimmed Your Hub is in auto power save mode The light will go back to a brighter, steady blue once you’re connected Flashing blue Device connecting via WPS Press the WPS button on your computer or device (you’ve got two minutes) Flashing orange Hub starting up or connecting via WPS Your Hub is trying to connect to the internet or connecting via WPS Steady orange BT power save mode is activated or there’s a problem with your Hub Press the Restart button. If you’re not set to power mode, there’s a problem with your internet. Use our Steady red You’re not connected to broadband Use the Power button to turn your Hub off and on again. If the light doesn’t turn blue, use a paper-clip to press your Hub’s Factory Reset button. If this doesn’t fix it, call 0800 111 4567. We’re usually less busy between 12 and 6.30pm. Make sure you’re next to the Hub with a computer or device when you call us Off The power is off Make sure the Power button is switched on – you’ll find this on the back of your Hub. Is the power cable plugged in and switched on at the mains?

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Your device is starting up. Your device is not paired to your hub. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Your device is paired with your hub. Your device is pairing with the hub. Your device is too far from the hub. There’s a problem. Restart your device, and if the light is still red, contact us. Your device cannot connect. Try moving Hybrid Connect. If you still can’t connect to the mobile network, contact us. Your device has a strong mobile signal (two or three bars are good). Your device is connecting to the mobile network. Your mobile signal is not strong. Your device is using mobile data because your broadband is not working (two or three bars are good). Your mobile signal is not strong. There’s a problem with your device. We’d like to help so please get in touch. Your device can’t connect to the mobile network.

If you need extra support watch the video below. If you still can’t get online, use our

Why is my BT Hub not connecting to internet?

Fix problems with Complete Wi-Fi When you first plug in your Hub, please wait for it to sync – this usually takes about four minutes.

Light status What it means What to do
Blue Your Hub is connected to your broadband ok If you can’t get online, it might be your device. Try switching your device off and on.
No light The power is off or the lights have been turned off using the Hub Manager Check that the Hub is plugged in, switched on and that its lights haven’t been turned off in the Hub Manager. If this doesn’t fix your issue, contact us.
Green Your Hub is starting up Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your Hub’s factory reset button. If this doesn’t fix your issue, please contact us.
Flashing orange Your Hub is connecting to broadband Give it at least three minutes to connect. The light will turn blue when your Hub is ready.
Flashing purple Your Hub is working but the broadband cable isn’t connected Check if the broadband cable (grey ends) is plugged in correctly. And if you’re using a filter, check that’s plugged in correctly too.
Orange Your Hub is working but isn’t connected to the internet Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected.
Red There’s a problem somewhere Using the Power button, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your Hub’s factory reset button. If this doesn’t fix your issue, please contact us.
Purple Your Hub is connected to the EE mobile network via Hybrid Connect This may be because your broadband connection isn’t set up yet, or because there’s an issue with your broadband.
WPS button flashing If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

When you first plug in your Wi-Fi disc please wait for the disc to start-up. This usually takes about 2 minutes. If you see these colours when you’re not starting up your Wi-Fi disc, follow the instructions to try to resolve the problem. Why Is My Bt Hub Flashing Purple You can change the brightness of the lights on the Smart Hub 2 and Wi-Fi discs independently on the My BT app. Go to Your wi-fi network and then Settings, You can set the lights to off, dim or bright. If you set the lights to off, we’ll still alert you if there’s a fault on any device.

You can from the App Store or Google Play Store. Try relocating your Wi-Fi disc in another place in your home to extend wi-fi further. You can use the My BT app to test alternative locations and signal strength around your home. If this doesn’t work, as a Complete Wi-Fi customer, you’re eligible to get up to two extra discs free of charge (based on need).

Just pop over to the and, if you’re eligible, we’ll send out an extra disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc,

Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds Unplug the disc from the mains and plug it in at the preferred location

If you’re still having problems, use our : Fix problems with Complete Wi-Fi