Why Is My Mobile Data Not Working On My Samsung?

Why is my mobile data not working when I have data?

General troubleshooting tips for Android devices –

  1. Restart your device, It might sound simple, but sometimes that’s all it takes to fix a bad connection.
  2. If restarting doesn’t work, switch between Wi-Fi and mobile data:
    • Open your Settings app and tap Network & internet or Connections, Depending on your device, these options may be different.
    • Turn Wi-Fi off and mobile data on, and check if there’s a difference.
    • If not, turn mobile data off and Wi-Fi on and check again.
  3. Try the troubleshooting steps below.
  1. Open your Settings app and tap Network & internet or Connections M obile data or Cellular data,
    • On some devices, you may need to select Data usage before you find this.
  2. Turn Mobile data or Cellular data on. If it’s already on, turn it off and on again.
  3. Check that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength bars at the top of the screen,
  4. Sometimes this won’t display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check again.

If you don’t get a signal data indicator, you may be in an area without coverage. If you can, move to a different area, or go outside, and check your signal again. Tip : If this happens a lot, contact your mobile service provider.

Why is my mobile data not working on my Samsung S21?

Hi, EdwardOkduduMari ! How’s it going ? We’d like to offer some recommendations and look into how we can help you access your mobile data. To experience 5G service, it must be provided in your area, you must have a capable phone & SIM, and be on a compatible AT&T unlimited plan. Make sure you’re properly inserting the SIM card and confirm that your cellular data is enabled. Resetting your network settings in your device will refresh your connection which will improve your service. Using your Samsung Galaxy S21, go to: Settings > General Management > Reset > Reset network settings. There’s a device support tool we offer that searches for device and/or service errors that may be disabling you from data usage. All you’ll need to do is navigate to our AT&T Wireless support page and click the tab labeled “Get suggestions”. After, locate and select Connection > Internet, You’ll receive guided troubleshooting tips that’ll connect you to data. You will find more solutions for receiving zero bars to no network by reviewing one of our community posts. Sharing more details will allow us to provide more personalized points :

What plan are you currently on ? Select plans include data allowance. Which means there’s a limited amount of data that’s allowed every billing cycle. Learn how to check your wireless usage history. Can you make and receive calls/texts ? We’d like to know if your other services are affected. How did you purchase your phone ? Non-AT&T devices may not be compatible with all AT&T services. This information will help us determine the cause of error.

Give our resources some attention and fill us in with more details. We look forward to your response! Jonye, AT&T Community Specialist

Why do I have 4G but no internet?

How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 1) Note: This article is applied in the following situation: you can connect to the wireless network of 4G Mobile Wi-Fi, but none of your devices can get internet access and you might see the following icon on your computer. Preparation: Please make sure your SIM card works fine when inserted into other 4G device or mobile phone, and make sure it allows to share internet access to multiple devices and not locked to specific phone or 4G device. Then please insert the SIM card into the 4G Mobile Wi-Fi and refer to the instruction to login the web management page of the MiFi device first, check the ” Connection Status ” and ” IP Address ” on Status page. If the Connection Status shows Connected and IP address is not 0.0.0.0, please refer to this, If the Connection Status shows Disconnected and IP address is 0.0.0.0, it means the 4G Mobile Wi-Fi is not connected to the internet yet. The reason can be that SIM card is not detected, SIM card is locked, SIM card’s supporting bands doesn’t match with the 4G Mobile Wi-Fi device, data usage has reached the limit or the 4G Mobile Wi-Fi’s default APN profile doesn’t match with the SIM card.1: SIM card cannot be detected: ” No SIM card ” message appears on the screen, or SIM card status shows “Not found” Or ” No SIM Card ” appears on Home page of tpMiFi App:

  • Solution:
  • 1) Refer to to install SIM card properly and make sure it has a good contact with the SIM card slot.
  • 2) Reboot the MiFi device with SIM card inserted
  • 3) Try a different SIM card to see if it can be detected
  • 2: SIM card has been locked and PIN code required.
  • SIM card has been detected but SIM card Status shows “PIN locked” or “PIN required”
  • Solution: Refer to to enter PIN code of your SIM card and unlock the SIM card.
  • 3: SIM card’s supporting bands doesn’t match with the 4G Mobile Wi-Fi device
  • There is no 4G signal received and APN profile shows None(SIM card has been detected and not locked). Here is the screenshot on web interface, signal icon on the upper right side corner is greyed out with an “X” which means no signal and Profile shows “None”

On tpMiFi App, you will see “No Service”

  1. Solution :
  2. 1) Reset the MiFi device to factory defaults: remove the back cover, use a pin to press and hold the reset hole until the device rebooting automatically.
  3. 2) If still the same, please check with your carrier which network type and bands are supported by your SIM card, then compare it with the network type and bands supported by the MiFi device. You could check specification of the MiFi device on our official website, for example, here is the network type and bands supported by M7350(EU) V7:

3) Try a different SIM card especially from different carriers 4: Data usage has reached the limit TP-Link MiFi devices support to limit the data usage settings, so if you have enabled and reached the data usage limit, you will see Total/Monthly Used data is in red and also a red message “Data Usage has reached the allowance.” on Status page of the web interface. And the cycle on Home page of tpMiFi App will be red as well:

  • Solution: Disable data usage limit or change the Data Usage Settings.
  • Via web interface:
  • Via tpMiFi App:
  • 5: The 4G Mobile Wi-Fi ‘s default APN profile doesn’t match with the SIM card.
  • We have built in a lot of APN profiles for common mobile carriers in the world, that’s why MiFi devices usually can be plug and play, but if your carrier has updated their APN profile or some kinds of SIM card needs different APN profiles without our notice. In such cases, SIM card can be detected and there is good 4G signal but Connection Status shows “Disconnected”
  • Solution : Check if there is other available profile in the list for your carrier, or create an APN Profile manually by yourself.
  • The following information will be needed to create a profile manually: Profile Name, PDP Type, APN Type, APN, Authentication Type, Username and Password,

Profile Name can be anything you like such as your carrier name etc., but other parameters need to match with your carrier, if you are not so sure, please contact your carrier.

  1. Two methods to create a profile manually:
  2. 1) on web interface of the MiFi device, please go to Advanced -> Dial-up -> Dial-up Settings page. Click ” Create “
  3. 2)On tpMiFi App, go to Tools->Internet Settings->APN Management, tap “+” icon on the upper right side.
  4. After you do the above troubleshooting, if still no internet access, please check the firmware version of your MiFi device and make sure it is on the latest firmware by referring to this,
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Why is my roaming not working?

Can’t make or receive calls –

  1. If you haven’t done so already, turn your device off, wait 5 seconds, and then turn your device back on.
  2. Check to see if you have a signal. If you don’t have a signal, try manually searching for and connecting to a carrier’s network within the country you’re visiting.
  3. Once you’re connected to a network, try making a call to a number that you know works (or try having someone call you).
  4. If you’re still having trouble making or receiving calls, contact us through messaging or social platforms for help.

Why is my roaming not working on Samsung?

Please note: If the Data Roaming switch is greyed out, check that Mobile data is activated. Go to Settings > Connections > Data usage > Mobile data. You will now be able to use mobile internet when abroad.

Why my mobile network is not working?

Download Article Some ways you can fix the “Mobile network not available” error on your Android Download Article Are you getting a “Mobile network not available” error on your Android phone? Don’t worry because there are a few simple tricks you can try to solve this! This wikiHow article lists a few different tricks that you can use to fix the “Mobile network not available” error.

  • There are a variety of reasons why you’d get the “Mobile network not available” error including glitches in your settings, tower service, or billing issues.
  • The easiest, fastest, and most reliable fix is to turn on and off Airplane Mode on your Android and then restart it.
  • Take out, clean, and reinsert your SIM card to refresh that connection.
  1. 1 Toggle Airplane Mode. Turn Airplane Mode on and off, which will also restart your cellular data network on your phone.
    • Go to Settings > Network & internet/Connection & sharing > Airplane Mode and tap the switch to toggle it on and off again. You can also swipe down from the top of your screen and tap the airplane icon.
  2. 2 Restart your Android. If turning on and off Airplane Mode didn’t work for you, try resetting your phone. The error may be caused by an older background app or temporary file that’s clogging up your system and restarting should clear the issue.
    • To restart your phone, press and hold the Volume Down and Power button for about 10-20 seconds or until your phone shuts down (the screen will be black). Let go of those buttons, and you should see the Android logo as your phone restarts.
    • Tip: Sometimes, turning your phone off rather than just restarting can do the trick. A restart will sometimes hold onto old info while a turn off/turn on will give the phone an actual full refresh.

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  3. 3 Remove and clean the SIM (if you have one). If restarting your phone didn’t work, your SIM card may have jostled out of place or is reading poorly. If your phone uses an eSIM, skip this step.
    • To remove your SIM card, turn off your phone, then use a small, pointy tool, like an unbent paperclip, to eject your SIM tray. After the tray is ejected, gently remove your SIM card, and clean it (wipe down the metallic surface with a disinfectant wipe or a cotton swab dipped in rubbing alcohol). Reinsert it and turn your phone back on.
    • If your SIM looks really dirty or grimy, you may need to replace it,
  4. 4 Update your software. If you haven’t updated in a while, you might run into some issues.
    • Updating is easy! Simply go to Settings > Software Update/About Phone > Download and Install, You phone will restart to apply the update.
    • To make sure that you get the update, connect to Wi-Fi instead of using mobile data, which gives you the error.
  5. 5 Turn off Data roaming. Roaming takes over when you’re not in an area covered under your plan’s cellular data, like if you’re traveling internationally. If you have roaming on and you’re always in coverage from your provider, you may get error messages.
    • To turn Data roaming off, go to Settings > Network & internet/Connections > Mobile Networks > Roaming and tap the switch to toggle it off.
  6. 6 Move to a different location. Maybe your phone’s signal is blocked by a thick wall that has metal in it, or you’re in an area with poor reception. If you can, get to another location for better signal strength.
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  1. 1 Reset network settings. Sometimes your network settings are a little jumbled and resetting it is what you need to fix your Android’s error. When you reset these settings, you won’t lose any data or saved files, but you will lose your password or any manual settings that you applied to the network.
    • To reset your network settings, go to Settings > System/General management > Reset > Reset WiFi, mobile & Bluetooth/Reset network settings > Reset settings, Your phone will restart with network settings reset to default. Try connecting to the internet again or making a phone call to see if you get the “Mobile network not available” error.
  2. 2 Switch mobile network operators (not available on some devices). Usually, your phone automatically detects which mobile network is best for you to use. But this can sometimes mess up.
    • To switch mobile network operators, go to Settings > Connections > Mobile networks > Network operators > Automatic or Manual, If you’re already on Automatic, pick Manual. If you’re currently on Manual, pick Automatic.
  3. 3 Change network types. If your phone uses 5G and that is unavailable near you, you can opt to use LTE specifically. Don’t use this menu if you’re unsure of what you’re doing.
    • To change network types, dial *#*#4636#*#* and a new menu will appear. Tap Phone information > Run Ping Test and after you get that information, tap Set preferred network type and select either GSM, LTE, or LTE/UMTS options. If you still get the error, you can change which network type you’re using. If none of them work for you, change it back to the default.
  4. 4 Factory reset. Resetting your Android to factory settings will delete all your personal information, but it will also restore apps, files, and default settings.
    • You should first make a backup of your current Android’s settings and files. To create a back up, go to Settings > Accounts & Backup > Back up Data > Back up now,
    • To reset, go to Settings > General management > Reset > Factory data reset > Reset, Enter your PIN if prompted.
  5. 5 Contact your service provider. If you’ve tried everything here but are still getting a “Mobile network not available” error, there might be something wrong with your account. Maybe your provider turned off your mobile network due to payment issues or the tower in your area is down and you didn’t know!
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Why is my 4G not working on my Android?

Eject, clean, and reinsert your SIM card – Moving forward, you may need to clean and reinsert your SIM card now to fix the “4G not showing” issue. If your SIM card is dirty or not positioned very well, it can hinder you from enjoying the best network connection. In that case, ejecting, cleaning, and repositioning it might help. Here’s how:

Eject your SiM card tray with the appropriate tool. Take out the SIM card and wipe its connecting point with fabric cloth. Reinsert the SIM card carefully and check if it fixes the issue.

Some phones require that you restart them after re-inserting the SIM card. Do so if your phone needs it.

Why is my mobile data not working on my Samsung s20?

Samsung Galaxy S20 Network Issues If your phone is having trouble connecting to a cellular or WiFi network, has problems with mobile hotspot, isn’t receiving mobile data, or has issues maintaining a cell signal, this problem page will help get you connected and back online in no time! Occasionally, Samsung phones experience a bug that halts network connection to the phone.

This leads to the phone not receiving any mobile data, despite showing an active (and perhaps even strong) connection to the network. To reset your phone’s network connection, simply toggle Airplane mode on for 30 seconds. Upon turning Airplane mode off, your phone should reestablish its connection to the network and fix any hangups you might have been experiencing.

To toggle Airplane mode:

  1. Swipe down from the top of the screen to open the Quick Settings Panel,
  2. Tap the Airplane Icon to turn on Airplane mode.
  3. Wait 30 seconds for the phone to completely disconnect from any networks.
  4. Tap the Airplane Icon again to turn Airplane mode off.

Note that this will usually only solve cellular network connection issues, rather than WiFi issues. To reset a WiFi network hangup, you may need to forget and reconnect to the network. To do so:

  1. Open the Settings app on your phone.
  2. Select the Connections option at the top of the menu.
  3. From the Connections menu, select the Wi-Fi option at the top.
    • The Wi-Fi option may have a toggle on the right side, but you should be able to tap on the left side of the menu bar to open the WiFi menu.
  4. Tap on the gear icon to the right of the network you want to connect to to open a detailed menu for that connection.
  5. Select Forget in the bottom right corner with the trash can icon.
  6. Then reconnect and reconfigure your network settings to fix the issue.

It may be possible that the reason your phone isn’t receiving data is that there isn’t any data available in the first place. If there’s an issue with your WiFi network or your mobile data provider, your phone won’t be able to receive data through no fault of its own.

You can check that your WiFi network is working by attempting to connect another device to the network. If you are able to connect to the network, try loading a few pages that update frequently to ensure that the device is receiving data from the connection. If the other device is also having trouble connecting or accessing data from the network, you can try to fix the issue by reseting your modem and router.

To do so:

  1. Unplug the modem.
  2. Unplug the router.
  3. Wait 30 seconds, counting slowly so that the devices have time to reset completely.
  4. Plug in the modem.
  5. Plug in the router.
  6. Wait a few seconds for the devices to initialize before trying to connect again.

If reseting your router doesn’t work, get in touch with your internet service provider to ensure there aren’t any outages or shutoffs. You can check that your mobile network is working by getting in touch with your cellphone carrier’s support line. You can find support links for popular providers here: It’s possible that the reason you can’t connect to your mobile network is that you’re out of the country in which you purchased your plan.

If you are traveling, be sure to check your carrier’s roaming service to ensure you’ll have coverage. If you have confirmed that the problem isn’t on the provider’s end, and have reset your network connections to eliminate hangups, the problem may be with the software or componentry of your phone. If you’ve been messing around with your phone’s settings recently, it’s possible that you may have changed something you shouldn’t have in the network settings, which is preventing your phone from establishing a solid connection to the network.

If you know a bit about network settings, you can try to go back in and fix any mistakes you might have made, but for the uninformed, reseting the network settings on your device should return everything to the functional default settings. To reset the network settings on your phone:

  1. Open the Settings app.
  2. Select the General Management option from the settings menu.
  3. Select the Reset option from the general management menu.
  4. Select the Reset Network Settings option.
  5. Hit the blue Reset Settings button to confirm your choice.

Sometimes a software or firmware glitch can prevent your phone from connecting to a network. Although a rarer phenomenon, it’s important to rule out before you start opening up your phone and replacing components. You can solve hiccups in the firmware by restarting your phone.

You can restart your phone by holding the power button for three seconds, then tapping the restart button twice. If a normal restart of the phone didn’t help and you really suspect that a software glitch is what’s causing your network issues, you can go a bit further to perform a factory reset of the phone.

This will completely restart the operating system of the phone and eliminate any glitches that may be occurring, but will also clear any settings or data you had, so it’s important to perform a backup of all data you wish to keep before a factory reset,

  1. Open the Settings app.
  2. Select the General Management option.
  3. Select Reset from the general management menu.
  4. Select Factory Data Reset,
  5. Scroll to the bottom of the screen and tap the Reset button.
  6. Confirm your choice by selecting the Delete All button.

If nothing else seemed to solve your connection issues, the problem may lie with one of the chips used to make or manage network connections. If your phone experienced a significant impact or water ingress soon before you noticed connectivity issues, it’s likely that your connectivity issues stem from a hardware malfunction.

Fortunately, all of the chips that handle network connections reside on the same motherboard, so you won’t have to narrow the problem down to an individual chip. Instead you can replace the motherboard to fix the issue. If your phone is still under warranty, this may be something that you can have your carrier do.

If not, we have straightforward guides to replace the motherboard in your Galaxy S20, S20 Plus, or S20 Ultra: Haven’t found the solution to your problem? : Samsung Galaxy S20 Network Issues

What is LTE on my phone?

LTE stands for Long Term Evolution and is sometimes referred to as 4G LTE. It’s a standard for wireless data transmission that allows you to download your favorite music, websites, and video really fast—much faster than you could with the previous technology, 3G. Play video.

What happens if I reset my APN settings?

Reset APN Settings on a Samsung Phone | Samsung Australia If your Samsung phone or tablet will not access your Mobile Data connection or apps only download over Wi-Fi networks, there are a couple of things to check on your device. This page outlines how to reset the APN settings, which essentially forces the device to re-read the information from the mobile network and your SIM card.

  • Resetting the APN settings won’t affect any other settings on your phone or tablet; and will resolve most common Mobile Data connectivity issues.
  • The following guide is particularly handy if you’ve swapped SIM cards recently and are no longer able to access the Mobile Data on your account, or if the Mobile Data option on your device is greyed out.

Check the page on for information on making sure your device can use the internet over your mobile network. Click on the below drop-down menus to learn how to reset your APN settings on your Galaxy device. : Reset APN Settings on a Samsung Phone | Samsung Australia

What is APN settings?

An Access Point Name (APN) provides all the details that your device needs to connect to mobile data. If you are setting up a new device or putting your SIM card into a device for the first time, your network operator should send you their APN details in a configuration message.

Why is my data roaming not working on my Android phone?

       Your browser does not support the audio element.   Download audio Here are some quick checks you can do to determine why roaming isn’t working:

Make sure that your device is not on ‘ Flight Mode ‘ or ‘ Airplane mode ‘. Make sure that both ‘ Mobile Data ‘ and ‘ Data Roaming ‘ settings are switched on. Make sure you are connected to a network that supports mobile data usage. If not, go to your settings and change the ‘ Network Operator ‘. Confirm that your Mobile Data settings are configured as ” gointernet “.

If you went through the steps above and you still cannot use your mobile data, get in touch with us by sending a message on WhatsApp, Facebook Messenger, or Live Chat. We’ll get to the bottom of this.

What happens if you factory reset your mobile data?

Get ready to factory reset – Important: A factory reset erases all your data from your phone. If you’re resetting to fix an issue, we recommend first trying other solutions. Learn how to troubleshoot Android issues, Know Google Account username & password To restore your data after you reset your phone, you must enter security info.

  1. Be sure that you know a Google Account on the phone.
    • Open your phone’s Settings app.
    • Tap Accounts, If you don’t have the option to tap “Accounts,” get help from your device manufacturer,
    • You’ll find a Google Account username.
  2. Be sure that you know the password for the Google Account on the phone. To confirm, sign in to that account on another device or computer. If you don’t remember the password, get sign-in help,
  3. If you’ve set a screen lock, be sure that you know your phone’s PIN, pattern, or password. If you can’t unlock your phone, learn what you can do,

Tip: If you recently reset your Google Account password, wait 24 hours before you perform a factory reset. Back up your data to your Google Account A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled.

  1. Charge your phone to at least 70%.
  2. Connect your phone to Wi-Fi or your mobile network. When the factory reset completes, you must be connected to sign in to your Google Account.

Is it safe to reset mobile data?

Will I Lose Anything if I Reset Network Settings? – It’s important to emphasize a network settings reset is not the same thing as a factory reset. Resetting your network settings clears out all of your internet, local network, and paired devices’ data.

A factory reset will delete pretty much everything on your device, reverting it to the state it was in when you unboxed it. A network settings reset will not delete any files, folders, or other media stored on your device. Nor will it delete any web browser data, such as your browsing history or saved bookmarks.

Here’s what a network settings reset deletes:

Wi-Fi network names and passwords.Bluetooth device connections and preferences.VPN settings, local history, and preferences.Cellular network preferences such as data management and 4G/5G settings.

Resetting network settings on an iPhone or Android smartphone will not delete any mobile carrier functionality or account information. The process resets any changes to mobile preferences you may have made since you activated your device. Your ability to make phone calls, send texts, and access apps will not be affected by resetting your network settings.

Why do I have 4G but no Internet?

How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 1) Note: This article is applied in the following situation: you can connect to the wireless network of 4G Mobile Wi-Fi, but none of your devices can get internet access and you might see the following icon on your computer. Preparation: Please make sure your SIM card works fine when inserted into other 4G device or mobile phone, and make sure it allows to share internet access to multiple devices and not locked to specific phone or 4G device. Then please insert the SIM card into the 4G Mobile Wi-Fi and refer to the instruction to login the web management page of the MiFi device first, check the ” Connection Status ” and ” IP Address ” on Status page. If the Connection Status shows Connected and IP address is not 0.0.0.0, please refer to this, If the Connection Status shows Disconnected and IP address is 0.0.0.0, it means the 4G Mobile Wi-Fi is not connected to the internet yet. The reason can be that SIM card is not detected, SIM card is locked, SIM card’s supporting bands doesn’t match with the 4G Mobile Wi-Fi device, data usage has reached the limit or the 4G Mobile Wi-Fi’s default APN profile doesn’t match with the SIM card.1: SIM card cannot be detected: ” No SIM card ” message appears on the screen, or SIM card status shows “Not found” Or ” No SIM Card ” appears on Home page of tpMiFi App:

  • Solution:
  • 1) Refer to to install SIM card properly and make sure it has a good contact with the SIM card slot.
  • 2) Reboot the MiFi device with SIM card inserted
  • 3) Try a different SIM card to see if it can be detected
  • 2: SIM card has been locked and PIN code required.
  • SIM card has been detected but SIM card Status shows “PIN locked” or “PIN required”
  • Solution: Refer to to enter PIN code of your SIM card and unlock the SIM card.
  • 3: SIM card’s supporting bands doesn’t match with the 4G Mobile Wi-Fi device
  • There is no 4G signal received and APN profile shows None(SIM card has been detected and not locked). Here is the screenshot on web interface, signal icon on the upper right side corner is greyed out with an “X” which means no signal and Profile shows “None”

On tpMiFi App, you will see “No Service”

  1. Solution :
  2. 1) Reset the MiFi device to factory defaults: remove the back cover, use a pin to press and hold the reset hole until the device rebooting automatically.
  3. 2) If still the same, please check with your carrier which network type and bands are supported by your SIM card, then compare it with the network type and bands supported by the MiFi device. You could check specification of the MiFi device on our official website, for example, here is the network type and bands supported by M7350(EU) V7:

3) Try a different SIM card especially from different carriers 4: Data usage has reached the limit TP-Link MiFi devices support to limit the data usage settings, so if you have enabled and reached the data usage limit, you will see Total/Monthly Used data is in red and also a red message “Data Usage has reached the allowance.” on Status page of the web interface. And the cycle on Home page of tpMiFi App will be red as well:

  • Solution: Disable data usage limit or change the Data Usage Settings.
  • Via web interface:
  • Via tpMiFi App:
  • 5: The 4G Mobile Wi-Fi ‘s default APN profile doesn’t match with the SIM card.
  • We have built in a lot of APN profiles for common mobile carriers in the world, that’s why MiFi devices usually can be plug and play, but if your carrier has updated their APN profile or some kinds of SIM card needs different APN profiles without our notice. In such cases, SIM card can be detected and there is good 4G signal but Connection Status shows “Disconnected”
  • Solution : Check if there is other available profile in the list for your carrier, or create an APN Profile manually by yourself.
  • The following information will be needed to create a profile manually: Profile Name, PDP Type, APN Type, APN, Authentication Type, Username and Password,

Profile Name can be anything you like such as your carrier name etc., but other parameters need to match with your carrier, if you are not so sure, please contact your carrier.

  1. Two methods to create a profile manually:
  2. 1) on web interface of the MiFi device, please go to Advanced -> Dial-up -> Dial-up Settings page. Click ” Create “
  3. 2)On tpMiFi App, go to Tools->Internet Settings->APN Management, tap “+” icon on the upper right side.
  4. After you do the above troubleshooting, if still no internet access, please check the firmware version of your MiFi device and make sure it is on the latest firmware by referring to this,

Is this faq useful? Your feedback helps improve this site. What’s your concern with this article?

  • Dissatisfied with product
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We’d love to get your feedback, please let us know how we can improve this content. Thank you We appreciate your feedback.Click to contact TP-Link technical support. : How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 1)